FAQs
Skincare FAQs
What is the difference between toner and essence?
Toners prepare skin after cleansing while essences provide an extra layer of hydration and treat specific skin concerns like dark spots.
Should I use a sunscreen?
Yes, daily sunscreen use is recommended even when indoors to prevent UV damage that can lead to signs of premature aging.
Company FAQs
Where are your products manufactured?
We source all our products directly from top beauty manufacturers located in South Korea.
Do you offer samples?
Yes, we provide free samples of select bestselling items with every order for you to try.
Returns & Refunds FAQs
What is your return policy?
Unopened products can be returned within 30 days of delivery for a full refund provided packaging is undamaged.
How do I initiate a return?
Login to your account, select the items you wish to return, and print the prepaid return shipping label.
Shipping FAQs
How long does delivery take?
We ship via Express Air so delivery takes 5-10 business days to most major cities once the order has shipped.